We strongly recommend recording a continuous unboxing video when receiving your order. This will serve as proof in case of any faults with the item and will be useful for refund or return claims. Note: The outer case is designed to protect the contents. Minor dents, scratches, or discolouration on the outer case will not be eligible for exchanges or refunds.
If you’re ever unsure, our FAQs are a great place to start. You’ll find helpful info on pre-orders, POBs, shipping expectations, and refund policies.