All albums, light sticks, photocards and official merchandise we sell are authentic and brand new and sourced directly from Korea through authorised distribution channels.

We also work with suppliers who are official Hanteo Chart partners. This means that every album we purchase and sell counts towards Hanteo Chart sales, which are used to track real-time K-pop album performance in Korea and influence music show rankings and awards.

Any official inclusions, Pre Order Benefits (POBs), or photocards that you receive from us are also genuine and official, exactly as supplied by the manufacturer or authorised partners. We do not sell replicas or unofficial items.

If you need assistance, you can contact us via our website’s contact page, send us an email at support@tokkipop.com, or message us through our social media platforms (@tokkipop_official).

As soon as an order is placed, you should receive an order confirmation email.

Once your order has been dispatched, you will also receive a shipping confirmation email with tracking details.

If you do not receive either of these emails, please reach out to us as soon as possible. This may happen due to:

• A typo in the email address entered at checkout
• Your email provider’s spam or filtering system blocking our messages
  

For pre orders, restocks, and advance orders, we always include an estimated dispatch date in the product description. These dates are updated if there are any changes.

Please note that we do not usually send individual email updates unless there is a significant delay beyond the estimated dispatch timeframe. If this happens, we will contact you directly via email.

Important email notice (iCloud users)

We have noticed that some customers using iCloud email addresses may not always receive our emails due to Apple’s spam filtering or delivery issues.

If you are expecting an update and cannot find an email from us:

• Please check your spam or junk folder
  
• If you still cannot locate it, we recommend contacting us directly so we can assist you

All online orders are dispatched from our UK based address after being imported from South Korea.

We currently ship to the UK, the EU, and internationally, covering 100+ countries worldwide.

If you do not see your country available at checkout, this means that our shipping providers unfortunately do not service that region or specific location at this time. Available destinations are determined by our couriers and shipping partners, and we are unable to manually override this at checkout.

If you are unsure or would like us to double check availability for your country, feel free to get in touch and we will be happy to look into it for you.

If you’re in the UK:
No customs fees or VAT will be charged on your order.

If you’re in the EU:
For orders under €150 (excluding shipping), we use the IOSS (Import One Stop Shop) system.

This means:

• VAT is calculated and collected at checkout
• VAT will not be charged again upon delivery

However, please note:

• Some EU countries or carriers may apply a small local processing or handling fee upon delivery
• This fee is not VAT and is not a tax on the goods themselves
• It is typically a low amount (often around €2-€3)
• These charges are set by local authorities or carriers and are outside of our control
  

Orders over €150 are not covered by IOSS. In this case, you will be responsible for any import VAT, customs duties, clearance fees, or other charges required by your local customs office or courier.

For all other international orders (outside the UK/EU):
You are responsible for VAT, customs, and any other import-related charges. Please check your country’s import regulations carefully before placing an order. For full details, see our Shipping Policy.

We are based in the UK and primarily use Royal Mail for UK orders.

Order processing

• In-stock items: packed and processed within 2-5 business days before dispatch
  
• During high-demand periods, such as comebacks or national holidays, processing times may be extended. 
  

Delivery times (after dispatch)

UK orders
Sent via Royal Mail Tracked 24 or 48, with an estimated delivery time of 2–3 working days after dispatch.

International orders
We use DHL or UPS, with estimated delivery times as follows:

• Europe: 3-10 working days
  
• Worldwide: 3-14 working days
  

Delivery times may vary due to customs processing or unforeseen delays once the parcel is with the carrier.

Pre-orders, restocks & advance orders

If your order includes a pre-order, restock, or advance order item, all items in that order will be packed and shipped together once the final item is ready.

Each product listing includes an estimated dispatch date, which is the most accurate guide for when your order will ship. We recommend carefully checking these dates before placing your order.

As a general guideline, pre-order albums usually arrive with us at least 3-5 weeks after their official release date in Korea. In some cases, this may take longer, for example:

• If the item includes Pre-Order Benefits (POBs), which are produced on different timelines
  
• If the item is a Japanese release, which typically involves additional processing and shipping steps

If you would like in-stock items to be shipped sooner, please place separate orders for in-stock and pre-order items.

For more shipping information, please check out our Shipping Policy.

We can cancel your order within 14 days of purchase only if it hasn’t been dispatched yet.

Return Eligibility 

• The item must be unopened / unsealed and unused
• You must contact us within 14-days of delivery
• You’ll be responsible for return shipping costs
  

We do not accept returns for: Outer album cases (dents, scratches, etc.) as they're designed to protect the actual product.

For more information, please check out our Refund Policy.

If your order contains a pre-order, restock, or advance order item, we can only dispatch it once all items in that order have arrived.

Each product description includes an estimated dispatch date, which is the most accurate guide for when your order will ship.

General timelines

• Albums: usually arrive with us at least 3-5 weeks after their official release in Korea
  
• Timelines may be longer if the item includes Pre-Order Benefits (POBs) or is a Japanese release
  

If you would like your items sooner, please do not place an order that includes pre-order or restock items. We strongly recommend checking estimated dispatch dates before ordering.

Updates on pre-orders

We do not usually send individual email updates about pre-order status.

You will only be contacted directly if there is a significant delay beyond the estimated dispatch date listed in the product description.

Combining Orders

In general, we cannot combine different orders due to varying release dates and arrival times. However, if items from separate orders arrive to us at the same time, we may offer to combine them at our discretion. Please note that we cannot combine orders containing different pre-order albums if they are expected to arrive weeks or months apart.

Refunding shipping fees

Occasionally, we may issue a partial refund of shipping fees if combining items results in a lower shipping cost than what was originally paid. However, this is not guaranteed or part of our policy. The reason is that combining more items in one parcel increases the overall weight and size, which raises shipping costs. We always refund what we can, when we can, but this is handled on a case-by-case basis and not guaranteed.

What does "Pre-order" mean?
"Pre-order" refers to albums or items available before their official release. Once that window closes, they may no longer be available or may be released again without any special bonuses.

What is a POB (Pre-Order Benefit)?
A POB is an exclusive bonus item (like a special photocard, postcard, magnet, mini poster or other special items) provided by a specific distributor for example, Soundwave POB, KTOWN4U POB, etc.
These are separate from regular album inclusions and not all POBs are photocards. Weverse albums in particular often include non-photocard POBs.

📝 Important note:
Not every pre-order album includes a POB. If a listing comes with one, it will clearly say so in the product title and description, and it will be an option to select in the product listing.
If it’s not mentioned anywhere in the product listing, the version likely does not include a POB.

POBs often cost a little extra and are listed as a separate option from the standard album version that comes with no POBs. They can also be added by distributors at different times, so you may notice several POBs versions of the same album listed.

Do pre-orders include full photocard sets?

In most cases, no.

Please note:

• Most pre-orders include one random POB per album, not a full set of photocards
• Receiving a full member photocard set is uncommon unless explicitly stated in the product description
• Some items, such as Season’s Greetings or special box sets, may include full or partial photocard sets, but this will always be clearly listed.
  

Unless a full set is specifically mentioned in the product description, pre-orders should be expected to include one random POB only.

Album sets & additional inclusions

When purchasing sets of albums, additional inclusions may sometimes be provided, such as:

• Extra POBs
• Group or unit photocards
• Special retailer bonuses

These inclusions vary by release, availability and supplier and are only guaranteed if stated in the product description.

Randomness & bias requests

• Most POBs, particularly photocards are random
• Most POBs come outside of the album, separately from it. Occasionally, some POBs come inside the item (like DICONs, or hello82 exclusive releases).
• You may leave a note at checkout with up to three bias preferences
• Bias requests are not guaranteed and are fulfilled first come, first served, depending on availability.

We recommend checking the product details carefully before ordering. If you’re ever unsure, feel free to reach out as we’re always happy to help!

For pre-orders and new releases, versions are usually random unless stated otherwise.

This is because we don’t know what versions we’re getting until the stock physically reaches us. We typically update the listing as soon as we receive the item with all its versions.

If you’d like a specific version while the listing says random, feel free to leave a note at checkout. We can’t guarantee it, but we’ll do our best to fulfil your request based on what we receive!

Have a specific bias or request (e.g. member photocard)?
Leave us a note at checkout with your top 3 preferences and we’ll try to accommodate whenever possible and availability allows.

Yes! You’re welcome to send us product requests through our social media channels or the contact form.

However, please note that product availability depends on various factors, so we can’t guarantee your request will be fulfilled.

If a requested album is not part of our regular stock, we may offer it through our Advance Order section. Advance orders are created specifically in response to customer requests.

Here’s how advance orders work:

• We create an advance order listing for the requested item
• You place an order through that listing
• We then order the item on your behalf from our supplier

Please note:

• Advance order items are not always held in our supplier’s warehouse
• In some cases, our supplier may also need time to source the item
• If the item is no longer available, we will notify you immediately and issue a full refund

Advance order timelines

• If the item is readily available, advance orders usually take a minimum of 2-3 weeks
• If additional sourcing is required, this may take 1-2 months or longer, depending on availability

Estimated dispatch dates will be provided where possible, but advance order timelines may vary due to supplier availability.

Tokki Treats are our loyalty points. You earn them by shopping with us or completing certain activities, and you can swap them for discounts once you’ve saved enough.

You can only start redeeming Tokki Treats once you have at least 600 Treats in your account.

How to Earn Tokki Treats

• Shop with us – For every £1 you spend, you’ll earn 4 Tokki Treats.
  
• Follow us on Instagram – Earn 100 Tokki Treats.
  
• Follow us on TikTok – Earn 100 Tokki Treats.
  
• Birthday reward – Get 200 Tokki Treats on your special day.
  

How to Redeem Tokki Treats

Once you’ve reached 600 Treats, you can use them towards:

• 10% off coupon – Costs 1,500 Tokki Treats.
  
• Money off your order – Every 150 Treats = £1 discount.

Referrals

Invite your friends to shop with us and you’ll both get rewarded:

• Your friend gets £2 off their first order.
  
• You get £3 off your next order.

Not at the moment! We're still a small shop and can’t accommodate bulk orders just yet. Thanks for understanding.

We’re not running a creator campaign yet, but we’re open to hearing from you!

Email us at sales@tokkipop.com with your enquiry. We can’t promise anything, but we’ll always check it out.