All albums, light sticks and official merchandise we sell are 100% authentic, sourced directly from Korea through authorised distribution channels.

If you need assistance, you can contact us via our website’s contact page, send us an email at support@tokkipop.com, or message us through our social media platforms (@tokkipop_official).

All online purchases are dispatched from our UK-based address after being imported from Korea.

We ship to the UK, the EU, and internationally, totaling well over 100 countries.

If you don’t see your country at checkout, get in touch with us. While we can’t guarantee shipping to every location, as that is dependent on the courier, we’re happy to look into it for you.

If you’re in the UK:
No customs fees or VAT will be charged on your order.

If you’re in the EU:
We use the IOSS system for orders under €150. That means:

• VAT is calculated and collected at checkout.
• No surprise customs charges on arrival.
• Orders under €150 won’t be charged extra customs fees.

Please note: Orders over €150 are not covered by IOSS. You'll be responsible for any VAT, import duties, or other charges when your parcel arrives. These will come directly from your local customs office or courier.

For all other international orders (outside the UK/EU):
You are responsible for VAT, customs, and any other import-related charges. Please check your country’s import regulations carefully before placing an order. For full details, see our Shipping Policy.

We are based in the UK and primarily use Royal Mail for shipping. All UK orders are sent via Royal Mail Tracked 48, with an estimated delivery time of 2-3 working days from dispatch.

For international orders, we use DHL Express & ParcelForce Global Priority, with estimated delivery times as follows:

Europe: 3-7 working days

Worldwide: 3-14 working days

Please note that delivery times may vary due to customs processing or unforeseen delays.

For more shipping information, please check out our Shipping Policy.

We can cancel your order only if it hasn’t been dispatched yet.
Once it’s been shipped, cancellations or returns are not possible unless we made a mistake with your order.

If we accidentally packed the wrong items, we’ll absolutely make it right. Please record a continuous video of your unboxing and contact us within 14 days of delivery, providing as many details as you can.

We do not accept returns for:

• Manufacturer defects like misprints, typos, or missing inclusions, these are beyond our control.
• Outer album cases (dents, scratches, etc.) as they're designed to protect the actual product.

If your order was damaged or lost during shipping, contact us so we can try to help.

For more information, please check out our Refund Policy.

Yes! You’re welcome to send us product requests through our social media channels or the contact form.

However, please note that product availability depends on various factors, so we can’t guarantee your request will be fulfilled.

For pre-orders and new releases, versions are usually random unless stated otherwise.

Often, we don’t know what versions we’re getting until the stock physically reaches us. We’ll update the listings as soon as we can if specific versions become available.

Not all preorder listings include preorder benefits. Please check the product description to see if first-press or preorder bonuses are included. If they’re not explicitly listed, they won’t be included in your order.

Not at the moment! We're still a small shop and can’t accommodate bulk orders just yet. Thanks for understanding.

We’re not running a creator campaign yet, but we’re open to hearing from you!

Email us at sales@tokkipop.com with your enquiry. We can’t promise anything, but we’ll always check it out.