All albums, light sticks, photocards and official merchandise we sell are authentic and brand new and sourced directly from Korea through authorised distribution channels.

We also work with suppliers who are official Hanteo Chart partners. This means that every album we purchase and sell counts towards Hanteo Chart sales, which are used to track real-time K-pop album performance in Korea and influence music show rankings and awards.

If you need assistance, you can contact us via our website’s contact page, send us an email at support@tokkipop.com, or message us through our social media platforms (@tokkipop_official).

All online purchases are dispatched from our UK-based address after being imported from Korea.

We ship to the UK, the EU, and internationally, totaling well over 100 countries.

If you don’t see your country at checkout, get in touch with us. While we can’t guarantee shipping to every location, as that is dependent on the courier, we’re happy to look into it for you.

If you’re in the UK:
No customs fees or VAT will be charged on your order.

If you’re in the EU:
We use the IOSS system for orders under €150 (excluding shipping).

That means:

• VAT is calculated and collected at checkout.
• Orders under €150 won’t be charged extra customs or import fees.

Please note: Orders over €150 are not covered by IOSS. You'll be responsible for any VAT, import duties, or other charges when your parcel arrives. These will come directly from your local customs office or courier.

For all other international orders (outside the UK/EU):
You are responsible for VAT, customs, and any other import-related charges. Please check your country’s import regulations carefully before placing an order. For full details, see our Shipping Policy.

We are based in the UK and primarily use Royal Mail for shipping. All UK orders are sent via Royal Mail Tracked 48, with an estimated delivery time of 2-3 working days from dispatch.

For international orders, we use DHL Express & ParcelForce Global Priority, with estimated delivery times as follows:

Europe: 3-7 working days

Worldwide: 3-14 working days

Please note that delivery times may vary due to customs processing or unforeseen delays.

For more shipping information, please check out our Shipping Policy.

We can cancel your order within 14 days of purchase only if it hasn’t been dispatched yet.

Return Eligibility 

• The item must be unopened / unsealed and unused
• You must contact us within 14-days of delivery
• You’ll be responsible for return shipping costs
  

We do not accept returns for: Outer album cases (dents, scratches, etc.) as they're designed to protect the actual product.

For more information, please check out our Refund Policy.

Pre-orders

If your order contains a pre-order, restock, or advanced order item, we can only dispatch it once all items in that order have arrived. Each product description will include an estimated dispatch date.

• As a guide, it usually takes around 3-5 weeks for albums to reach us after their release.
• Please note: pre-order items with POBs may take longer, as each POB shop (e.g., Weverse, Makestar, Everline) has their own production and release timelines. For example, an album with a Weverse POB might arrive sooner than the same album with a Makestar POB.
• If you’d like your item sooner, please do not place an order that contains pre-order or restock items. Always check the estimated dispatch dates listed in the product description before ordering. If there is ever a delay beyond that timeframe, we will contact you via email with an update.

Combining Orders

In general, we cannot combine different orders due to varying release dates and arrival times. However, if items from separate orders arrive to us at the same time, we may offer to combine them at our discretion. Please note that we cannot combine orders containing different pre-order albums if they are expected to arrive weeks or months apart.

Refunding shipping fees

Occasionally, we may issue a partial refund of shipping fees if combining items results in a lower shipping cost than what was originally paid. However, this is not guaranteed or part of our policy. The reason is that combining more items in one parcel increases the overall weight and size, which raises shipping costs. We always refund what we can, when we can, but this is handled on a case-by-case basis and not guaranteed.

Not always and here’s why!

• What does "Pre-order" mean?
  "Pre-order" refers to albums or items available before their official release. Once that window closes, they may no longer be available or may be released again without any special bonuses.

• What is a POB (Pre-Order Benefit)?
  A POB is an exclusive bonus item (like a special photocard, postcard, or mini poster) provided by a specific distributor for example, Soundwave POB, KTOWN4U POB, etc.
  These are separate from regular album inclusions.

📝 Important note:

Not every pre-order album includes a POB. If a listing comes with one, it will clearly say so in the product title and description, and it will be an option to select in the product listing.

If it’s not mentioned anywhere in the product listing, the version likely does not include a POB.

POBs often cost a little extra and are listed as a separate option from the standard album version that comes with no POBs. They can also be added by distributors at different times, so you may notice several POBs versions of the same album listed.

We recommend checking the product details carefully before ordering. If you’re ever unsure, feel free to reach out as we’re always happy to help!

Yes! You’re welcome to send us product requests through our social media channels or the contact form.

However, please note that product availability depends on various factors, so we can’t guarantee your request will be fulfilled.

For pre-orders and new releases, versions are usually random unless stated otherwise.

This is because we don’t know what versions we’re getting until the stock physically reaches us. We typically update the listing as soon as we receive the item with all its versions.

If you’d like a specific version while the listing says random, feel free to leave a note at checkout. We can’t guarantee it, but we’ll do our best to fulfil your request based on what we receive!

Have a specific bias or request (e.g. member photocard)?
Leave us a note at checkout and we’ll try to accommodate whenever possible.

Tokki Treats are our loyalty points. You earn them by shopping with us or completing certain activities, and you can swap them for discounts once you’ve saved enough.

You can only start redeeming Tokki Treats once you have at least 600 Treats in your account.

How to Earn Tokki Treats

• Shop with us – For every £1 you spend, you’ll earn 4 Tokki Treats.
  
• Follow us on Instagram – Earn 100 Tokki Treats.
  
• Follow us on TikTok – Earn 100 Tokki Treats.
  
• Birthday reward – Get 200 Tokki Treats on your special day.
  

How to Redeem Tokki Treats

Once you’ve reached 600 Treats, you can use them towards:

• 10% off coupon – Costs 1,500 Tokki Treats.
  
• Money off your order – Every 150 Treats = £1 discount.

Referrals

Invite your friends to shop with us and you’ll both get rewarded:

• Your friend gets £2 off their first order.
  
• You get £3 off your next order.

Not at the moment! We're still a small shop and can’t accommodate bulk orders just yet. Thanks for understanding.

We’re not running a creator campaign yet, but we’re open to hearing from you!

Email us at sales@tokkipop.com with your enquiry. We can’t promise anything, but we’ll always check it out.